Health Care Communication Methods Essay

Customer Service also cognise as communication, now days almost al commissions involves several people, especially when it involves an antique loved one and only(a). Having an elderly family member is a very sensitive topic believe it or not and although very special K is still something that most still do not know how to visual modality with and do not sooner understand. It is hard to cod to spunk that fact that your Grandp argonnts, p bents, aunts, uncles, and sometimes siblings are faced with life threatening illnesses such as Alzheimers and Dementia and turn over forgotten who you are along with a host of another(prenominal) things. As an administrator of a Nursing Home you could be faced with many different situations and because patients in a nursing headquarters are sometimes un up to(p) to understand or move on on their own, it is master(prenominal) to urinate ways to get in contact with several different family members in the pillowcase of an emergency.Family members of these elderly patients still have lives of their own and may live in different states or countries up to now and then in the worst case, you have some patients in Nursing Homes who do not have family members at all. Most of the time at that place will be a social worker who is prudent for the wellbeing of these patients in this type of situation. there is an enormous misunderstanding of the role of communication services in health help.Nursing home administrators act as the patients liaison between staff and doctors, in the event that a Nursing Home receives notification that the organization is being purchased by a depicted object group, and because of new policies to be implemented, many of the patients will be displaced, it is important to know the way to communicate with from each one individuals family members. Residents have rights and these rights being violated can cause serious issues with the law. Below is a short leaning of patients rights when concernin g unfair transfer or discharge.Protection against Unfair Transfer or Discharge You cant be sent to another nursing home, or made to leave the nursing home, unless any of the spare-time activity are trueIt is necessary for the welfare, health, or safety of you or others.Your health has declined to the point that the nursing home cant meet your care needs.Your health has improved to the point that nursing home care is no longer necessary.The nursing home hasnt been paid for services you received.The nursing home closesIn this scenario it is important that you inform the residents that they are being displaced and that they need to approve the release of their medical randomness. The best way to do this, since it is concerning medical records, would be privately. HIPAA protects the privacy of individually identifiable health info and if violated you could face jail time and hefty fines so you should use the best communication method acting that fits the scenario. The best method of c ommunication I thought would be best for this scenario was traditional and electronic communication because they both have some convenience to the residents. The right amount of information and the right information is needed to explain to family members and patients what is mishap to this facility. Finding the right laws and rights is what needs to happen to make sure the company is not in rape of that patient. Finding the best way to communicate with each patient and their family is most important when it comes to getting the mental object across professionally without seeming to disregard their personal concerns.There are advantages and disadvantages of using social media, traditional, and electronic communication .Traditional, the oldest of the three some of the many advantages that tradition communication has is that you are person with the person you are communicating with, which is better because you are getting an immediate reply to whatever it is that you are trying to g et. Theres a feeling of community because youre better able to socialize and interact with one another. We quickly build a bond that sets the foundation for trust and ultimately, lasting business relationships. There are so many different issues that have to be considered when communicating with patients and their family members, in this scenario most likely there will need to be some convincing that this is best for the patient/ their loved ones.Displacing them does not have to be a bad thing it all depends on how it is presented to them and their reaction to the initial breaking of the news. It is important that the administrator has found a new facility that offers everything that the patients(s) will need to accommodate them completely. Communication is a part of the process to better the patients life and once the patient and/or their family is on board then you pretty much have tackled the mountain. Forcing information on people when they are too distraught to understand it or accept it (over informing) may only heighten their stress. Philip Muskin(1998) calls this truth dump and warns people against it.Health-related Information can be confusing and frightening. It is best to not provide unnecessary information to the patients and family members, just enough for them to understand completely. (Communication About Health Pg. 196) Being and Administrator means being able to communicate effectively with your patients no matter their mental and health condition and being able to communicate with their family members too. It is important to not over-do anything when communicating because it could cause a reaction you dont want to deal with.There are different ways of communicating messages and different tones and as an Administrator in this detail scenario it is important to know what tone of communication to use when letting the patients and their family members know what is going on. It is a upright idea to know where the patient will be transferred to a nd to have a brochure and good information on where the patient is going so that maybe the family member and the patients will be comfortable around the big news.References1. Journal Article . (2014, Fall). People living with dementia components of communication, (Pg.1). 2. . (2005). Communicating About Health latest Issues And Perspectives. Retrieved from, HCS/320 Health Care Communication Strategies website.